Sewing machines, overlockers and Embroidery machines are serviced by a professionally trained and certified technician.
A deposit of $50 is required when dropping off machine for service
The cost of the servicing on a small domestic machine is $115 plus parts.
An embroidery machine with the embroidery unit or a large machine eg Bernina 830, 820 Brother Quattro or Dream machine is $150 plus parts.
If parts are needed that will cost over $10 then you will be contacted for your approval of the additional cost.
Each machine after a full service and overhaul will have a sewing sample in it which has been sewn on the machine in question.
If you do not wish to have a service and would like a particular problem to be looked at and fixed its starting cost is $80 plus parts.
If you feel that you may need more than a service then you can ask for a quote.
Please provide your power cords and foot control, bobbin case and bobbin with your machine.
If you have a cover then bring it in with your machine.
The machines are dropped off and collected from Kates Studio in Epping.
They are usually away for a week depending on whats needed to complete the work. All going well the machines are back the following week.
Sometimes parts are needed and can take extra time. We will endevor to do our best to get you back into sewing.

Machine Service FAQ

  • 3 mths warranty
  • professionally trained technician